Returns and Credit Notes
Items made to order are final sale and cannot be returned.
Please also note that we do not accept complaints/returns of confectionery or other operations.
Can I return an item made to order?
Products made to order will not be subject to return (unless they are non-compliant or not as described). If the article is non-compliant or not as described, please contact us on +351 252 990 260, Monday to Friday, from 9am to 6pm (Western European standard time).
The non-compliant article can be claimed/returned within 30 days. After validation of the claim, Rifer will issue the credit note. This will be processed within 14 days after receipt of the non-compliant article.
