RIFER | Textile Industry

Frequently Asked Questions

It's my first time… When will I be charged for my purchase?

Made-to-order items require partial payment (25%) at the time the order is placed and the remainder when the order is ready for delivery.

What is your delivery time?

Typically our average delivery time is 4-6 weeks from order date, depending on item type, order quantity and loom availability.

How can I make a return?

Custom-made products are not eligible for return (unless they are faulty or not as described). Please also note that we do not accept complaints/returns on items made or added through other operations.

If the item is defective or non-conforming, please contact us by phone at +351 252 990 260, Monday to Friday, 9am to 6pm (Brasília time).

Non-conforming item can be claimed/returned within 30 days. After validating the claim, Rifer issues the credit note. This will be processed within 14 days of receipt of the non-conforming item.

Can I cancel my order?

If you wish to cancel your order, please contact us as soon as possible. We will make every effort to accommodate your order, but we cannot guarantee that your order can be adjusted once it has been shipped. Processed orders cannot be cancelled or modified. Once an order is placed, it cannot be cancelled or modified.

How can I track my order?

Once your item(s) have shipped, you will receive a confirmation email which will include a link to track your order through the carrier. Also check your spam folder, it may be that the email was sent to that folder.

In situations where there is no tracking code, these are the “transit times” that you will have to take into account:

National market 1-2 days
EU Market 3-7 days
Extra EU market 3 weeks
How is my item packaged?

Typically items are roll packed (reinforced cardboard tubes wrapped in plastic). The footage varies according to the thickness of the fabric. We often receive suggestions for meter quantities per roll.

How can we help you?

Can't find your questions?

Contact us and we will be happy to help you.