Shipping and delivery
What shipping options are available and what are the shipping rates?
Items made to order will be shipped on the estimated date indicated by Rifer. These items will be sent through FedEx, FEMA, and others that are appropriate for the volume of the order in question.
Please also note that Rifer is not responsible for any unforeseen delays beyond your control, but we will be on hand to assist you in the event of any concerns.
All orders are processed from Monday to Friday, excluding Portuguese holidays (1 January, 10, 12 and 25 April, 1 May, 10 and 11 June, 15 August, 5 October, 1 November, 1, 8 and 25 December). If your order is late or for any other questions, please contact our Customer Service on +351 252 990 260, from 9am to 6pm, Monday to Friday.
Shipping fees are inherent to the sales conditions (EXW, DAP, FOB and others).
How can I track the status of my order?
Once your item(s) have been sent, you will receive a confirmation e-mail that will include a link to track your order through the carrier.
In situations where there is no traceability code, these are the “transit time” that you will have to take into consideration:
Nacional market 1-2 days EU market 3-7 days Extra EU market 3 weeks Is a signature required when delivering my order?
For security reasons, an adult signature is required upon delivery. If you are not available to sign your order, please contact us.
Can I change my shipping address?
If you need to change your shipping or delivery information after your order has been placed, please contact us as soon as possible. Shipping information, including the delivery address, cannot be changed once your order has been shipped.
Can I send to multiple addresses?
At this time, we can only send to one address per order. To ship to multiple addresses, please place a separate order for each location or contact the sales department.
